Privacy Policy
Effective Date: 01/01/2025
At SoFlo Cooling, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us—including via SMS text messaging.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, service address, and other information you provide when contacting us or scheduling service.
- Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.
2. How We Use Your Information
- Provide HVAC services and respond to inquiries
- Send service updates, appointment reminders, and follow-ups
- Improve our website and customer experience
- Communicate with you via phone, email, or SMS with your consent
3. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Your information may be shared with trusted service providers only as necessary to complete your requested services or comply with legal requirements.
4. SMS Text Messaging Terms
If you opt in to receive SMS messages from SoFlo Cooling, the following terms apply:
- Consent: By providing your mobile number, you agree to receive recurring text messages from SoFlo Cooling related to your service, including updates, appointment reminders, promotional offers, and alerts.
- Privacy: Your mobile number and any related personal information will not be shared with third parties for marketing purposes.
- Message Frequency: Message frequency may vary depending on your service activity and preferences. On average, you may receive 2–4 messages per month unless service-related communication requires more.
- Opt-Out: You may opt out of SMS messages at any time by replying:
- STOP to stop receiving messages
- CANCEL, END, or UNSUBSCRIBE are also recognized keywords
- Help: For assistance, reply HELP to any message, or contact our team directly at 561-612-8966.
- Message and Data Rates: Message and data rates may apply based on your mobile carrier and plan.
5. Your Rights and Choices
You may:
- Request access to or correction of your personal information
- Withdraw consent for communications
- Ask for your data to be deleted from our records (where applicable by law)
To exercise any of these rights, contact us at:
📧 soflocoolinginc@gmail.com
📞 561-612-8966
6. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be posted here with an updated effective date.
7. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
SoFlo Cooling
📧 soflocoolinginc@gmail.com
📞 561-612-8966